Visiting during COVID-19

All visitors to our hospitals are required to wear a surgical mask at all times and must complete the screening questions at the entrance on arrival.

Visitors who have symptoms, who are COVID positive or a close contact, will not be allowed to enter the hospital, unless they have been pre-approved for compassionate or end-of-life reasons.

Children are allowed to visit but we discourage this.

 

Visiting times

Standard visitors can visit during the following times:

  • General wards: 8:00am to 8:00pm each day, seven days per week
  • Mother Baby Unit: 4:00pm to 7:00pm on weekdays and 1:00pm to 7:00pm on weekends and public holidays.

Only parents are permitted to visit the KEMH Neonatal Unit and may visit at any time.

Please note our Creche is closed.

 

Number of Visitors

General wards and Mother Baby Unit: Two (2) visitors can visit a patient at any one time during visiting hours.

Labour and Birth Suite / Family Birth Centre: one (1) nominated support person and up to two (2) other visitors during labour and birth.

In the following areas, only one (1) one visitor or support person is allowed during visiting hours:

  • Maternal Fetal Assessment Unit
  • Emergency Centre
  • Day Surgery Unit
  • Theatre
  • Outpatients
  • Imaging
  • Pharmacy
  • Pathology

 

Support person

A support person can attend the hospital 24/7. Support person criteria includes:

  • nominated labour support person;
  • nominated parent / guardian of an admitted child (including a neonate / start of life);
  • nominated guardian / carer for a patient living with a disability;
  • an end-of life support person.

Your one support person should be the same person for the duration of the patient stay.

 

QR code for Screening Questions

Screening Questions

Everyone entering our hospitals will be asked standard screening questions upon arrival. You can either show proof of completing the questions before you arrive via the QR Code or you can complete the questions when you get here. A face mask will also be provided for you to wear.

 

Unplanned Emergencies

Only a support person who meets the support person criteria will be allowed to accompany a person in an unplanned emergency situation in the Emergency Centre, Maternal Fetal Assessment Unit or the Assessment Unit at Osborne Park Hospital Maternity. If you meet any of the above criteria, please discuss this with the ED team upon arrival.

Violence and aggression will not be tolerated. Please be kind to those who are caring for your loved ones – we are all in this together.

Proof of vaccination

All visitors to hospital sites over the age of 16 (sixteen) must be double-dose vaccinated (see below for vaccination exemptions).

Proof of vaccination is no longer required upon arrival at the entrance but you may at any time be asked by a hospital staff member to provide proof of their COVID-19 vaccination status (external site), so please have it prepared and ready to show, either in a digital or paper-based form, along with approved identification in some cases.

Acceptable forms of evidence include:

  • Service WA (no identification required)
  • Express Plus Medicare App (no identification required)
  • Digital certificate (identification required)
  • Immunisation history statement – printed or digital (identification required)
  • Medical exemption – printed or digital (identification required)
  • Printed certificate – printed or digital (identification required)
  • International proof of vaccination (identification required)

It is possible that you may be exempt from providing proof of vaccination on compassionate grounds if you are visiting a person at end-of-life. You should contact the ward where this person is being cared for to discuss the process for applying for this exemption.

Proof of vaccination exemptions

Visitors who have an exemption to receiving COVID-19 vaccinations must provide evidence of their exemption. Acceptable forms of evidence include:

  • Service WA app
  • COVID-19 digital certificate (shows medical exemption)
  • Your certificate stored in a smartphone’s wallet, along with an acceptable form of identification
  • A hardcopy of your certificate, along with an acceptable form of identification
  • A digital or hardcopy of your immunisation history statement, along with an acceptable form of identification.

It is possible that you may be exempt from providing proof of vaccination on compassionate grounds if you are visiting a person at end-of-life. You should contact the ward where this person is being cared for to discuss the process for applying for this exemption.

Unvaccinated Support People

If you know that your support person is unvaccinated we would ask that you speak to your healthcare team when you next see them. 

To enter our hospitals unvaccinated support person must:

  • Undertake a Rapid Antigen Test on arrival at the hospital OR take a Rapid Antigen Test before arriving and show proof of the test result via a dated photograph on arrival.
  • Complete the COVID screening questionnaire at entry and show the result at the hospital screening desk.
  • Wear a hospital supplied surgical mask at all times and follow all safety instructions. (Surgical masks are available at the hospital screening desk for unvaccinated visitors before each visit.)
  • Allow hospital staff to escort you through the hospital to your destination and again once you leave.
  • Not visit other patients or hospital common areas such as the cafeteria within the hospital.

Masks and Safety

Everyone over twelve (12) years of age must wear a surgical mask whilst on site at a WA public Hospital. If you have a mask exemption, proof of this must be shown upon arrival and you may be required to provide proof of a negative PCR test taken within the past 24 hours.

Staff will provide you with a surgical mask upon arrival and this must be worn at all times.

When disposing of the mask at the end of your visit, please remember to break the cords and place it in the bin.

We also ask that you maintain hand hygiene by regularly washing or sanitising your hands and keep a safe physical distance from both patients and staff.

RAT Tests

For Patients

We encourage all outpatients to undergo a RAT at home prior to presentation at our hospitals.

Patients who present at our Emergency Departments and non-high risk areas of the hospital will only be tested if they have symptoms.

Patients attending our hospitals as follows will continue to be given a RAT or PCR:

  • symptomatic patients;
  • patients who are considered ‘vulnerable’ or patients who are on day 8-10 following infection and remain symptomatic;
  • all patients attending for Specialist Day Services at our day units if the day units are considered ‘high-risk’;
  • all patients attending for elective surgery, a RAT will be given upon arrival (or the patient can provide evidence of a negative RAT result at home taken within 24 hours of arriving at the hospital).

Patients in the Mother Baby Unit can request RATs to be given every 72 hours if they wish.

 

For Visitors

Visitor who have symptoms are NOT allowed to enter the hospital, even if they have proof of a negative RAT, unless pre-approved for compassionate or end-of-life reasons.

Visitors to WA hospitals are not required to undergo a RAT prior to entry UNLESS they are visiting a high-risk area and / or a vulnerable patient cohort.

If you are visiting a high-risk area and / or a vulnerable patient cohort you must have a RAT on arrival or provide evidence of a negative RAT result at home taken within 24 hours of arriving at the hospital.

Screening questions

All visitors will be asked ‘screening questions’ at the entrance to determine their state of health; you will need to register via the Service WA app and answer a series of questions about your recent state of health and visits to any exposure sites.

These questions can be answered by scanning a QR code with your phone upon arrival at the hospital or filling out a paper questionnaire. If you would like to see the questions before you arrive, please contact the hospital before visiting.

Last Updated: 25/08/2022